| Whether it's a broken
button, a previously unseen spot, or color fading, imperfect results are a
problem. Damage that occurs during the dry cleaning process may stem from
the failure of a component part to be dry cleanable or from the
circumstances of use. Regardless, dry cleaning customers need to know who
is responsible for damaged items and what recourse they have to remedy the
situation. Managers and counter personnel are instructed that Good
customers are worth almost anything to preserve. Re-cleaning will be done
without question.
Many customers sometimes have
difficulty realizing that a large manufacturer can make mistakes. They
feel it is more likely that the small business, the dry cleaner, would be
at fault. The customer also feels that since you had the garment last, you
are at fault. It is our pleasure to go to the Large Retailer or
Manufacture on your behalf.
In a perfect world, our
customer service representatives would be able to solve all problems with
the many means they have at their disposal.
Care Labeling
The Federal Trade Commission (FTC)
requires manufacturers to attach a permanent label to textile garments
that provides directions for their care. According to the 1972 Care Label
Rule and its 1984 amendment, manufactures and importers must list at least
one method of safe care for a garment. The Rule covers all textile
clothing except footwear, gloves, hats, suede and leather clothing, and
household items, such as linens.
General Terms & Conditions
Garment Care: To protect your
garments, we follow the Care Label Instructions on each item we process.
To the extent you desire not to have the Care Label Instructions followed,
a "Garment Release" is required and you assume all liability for the
garment. If a Care Label is missing or has been removed from the garment,
we will process the garment to the best of our professional ability. We accept no
liability for garments that have missing or removed Care Labels.
Re-Cleaning: The system is set up to
deliver meticulous care for all of your fabrics. If you are not happy with
the service for any reason, we will re-launder your garments without
charge.
Personal Items: Please check all
your garments for money, jewelry or other valuables. If we find any
valuables in your garments, we will make every effort to return them to
you but we cannot be held liable for the loss of any such articles sent to
us.
Payment: Full payment is due on
completion of the service. We accept cash, personal checks, or any major
credit cards. There will be a Thirty-Five Dollar ($35.00) charge for any NSF
checks returned to us.
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